Privacy & SMS Policy

1. Scope and Definitions

This Privacy & SMS Policy applies to information collected by Thompson Medicare Brokerage through:

• The website located at thompsonmedicare.com ;
• Website forms, scheduling tools and live-chat features;
• Telephone calls, text messages and emails;
• Medicare insurance consultations and client-service interactions;
• Authorized quoting, application and enrollment activities involving insurance companies and enrollment platforms.

2. Information We Collect

Information You Provide

Depending on how you interact with us, you may provide:

• Name, email address, telephone number and mailing address;
• State, county, ZIP code and date of birth;
• Preferred appointment date, time and communication method;
• Information submitted through contact forms, appointment forms, email, telephone, SMS or live chat;
• Medicare eligibility, effective dates and current coverage information;
• Names of doctors, hospitals, pharmacies and prescription medications;
• Medicaid, Extra Help, employer coverage, veteran benefits or other insurance information;
• Information required to complete an authorized insurance quote, application or enrollment;
• Records of your communications and service requests.

Information Collected Automatically

When you visit the Website, we or our service providers may automatically collect:

• Internet Protocol address;
• Browser type, operating system and device type;
• Pages visited and links selected;
• Date, time and approximate duration of a visit;
• Referring website or general traffic source;
• General geographic location derived from an IP address;
• Cookie identifiers and similar technical information;
• Website performance, diagnostic and security information.

Telephone and Messaging Information

When you call or text us, we may receive your telephone number, message contents, call or message date and time, delivery information and other communications metadata. Calls may be documented for service, training, compliance or quality-assurance purposes.

3. How We Use Personal Information

We may use personal information to:

• Respond to questions and consultation requests;
• Schedule, confirm, reschedule or cancel appointments;
• Determine which Medicare topics or insurance options may apply;
• Compare provider networks, prescription formularies, pharmacies, premiums and other plan features;
• Prepare quotes and process insurance applications or enrollments that you authorize;
• Provide continuing client service and advocacy;
• Communicate by telephone, email, SMS or another method you request or authorize;
• Send administrative, service, appointment or coverage-related communications;
• Send Medicare-related educational or marketing communications when legally permitted and consistent with your preferences;
• Maintain required compliance and business records;
• Protect the Website, our clients and our business from misuse;
• Measure Website performance and improve our services;
• Comply with legal, regulatory and insurance-carrier requirements.

4. How Personal Information May Be Disclosed

We disclose personal information only as reasonably necessary for business, service, enrollment, compliance or legal purposes. Recipients may include:

Insurance Companies and Enrollment Platforms

When you request a quote or authorize an application or enrollment, information may be disclosed to insurance companies, quoting systems, enrollment platforms and other entities involved in processing your request. Their own privacy notices and practices may also apply.

Technology and Communications Providers

We may use companies that provide website hosting, email, telephone, SMS, appointment scheduling, live chat, analytics, data storage, security, document management and related operational services. These providers may process information while performing services for us.

Professional and Regulatory Recipients

Information may be disclosed to professional advisers, auditors, compliance organizations, regulators, government agencies, law enforcement or courts when reasonably necessary or legally required.

Business Transfers

Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets or similar business transaction, subject to applicable legal requirements.

With Your Direction or Consent

We may disclose information to another person or organization when you ask us to do so or provide appropriate authorization.

5. SMS and MMS Text Messaging Policy

Consent Is Voluntary

Consent to receive marketing text messages is not a condition of purchasing insurance, receiving a quote or obtaining brokerage services. You may communicate with us by telephone or another available method instead.

Opting Out

You may revoke SMS consent at any time by replying STOP or using another reasonable method communicated to us. We will process the request promptly. You may receive one final message confirming that your opt-out request was completed.

Opting out of marketing messages does not prevent communications that are legally required or separately requested through another channel. If you later wish to resume text messages, you may text START again.

Mobile Information

Mobile telephone information, text-message originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes. Information may be provided to vendors that help deliver and administer our text-message program, subject to appropriate use restrictions.

Delivery

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery depends on your carrier, device and network availability.

6. Cookies, Analytics and Similar Technologies

The Website may use first-party and third-party cookies, pixels, embedded content, local storage and similar technologies.

Types of Cookies

• Essential cookies: Support security, navigation, forms, preferences and core Website functions.
• Analytics cookies: Help us understand Website traffic, page usage and technical performance.
• Functional cookies: Support embedded scheduling, chat or other interactive Website features.

Matomo Analytics

We use Matomo Analytics to understand how visitors use the Website. Depending on its configuration and your cookie choices, Matomo may collect page views, approximate location, traffic sources, device information, time spent on pages and scrolling or interaction data. We use this information to improve Website content, performance and usability.

Your Cookie Choices

You can manage nonessential cookies through our cookie-consent tool when available and through your browser settings. Blocking cookies may affect some Website features, including embedded scheduling or chat tools.

Browser controls vary. Consult your browser’s help documentation for instructions on viewing, blocking or deleting cookies.

Do Not Track and Preference Signals

Some browsers transmit “Do Not Track” or other privacy preference signals. Because there is not one uniform standard for every signal, our response may depend on the signal, applicable law and the technology available on the Website. We honor legally required privacy choices where applicable.

7. Google Calendar Appointment Scheduling

Our consultation page includes an embedded Google Calendar appointment-scheduling tool. When you load or interact with that tool, Google may receive technical information such as your IP address, browser information and cookie identifiers.

Information you submit when scheduling may include your name, email address, appointment selection and any details requested by the scheduling form. Google processes this information as a service provider, and appointment details are made available to Thompson Medicare Brokerage so we can manage your consultation.

Google’s handling of information is also governed by the Google Privacy Policy .

8. Medicare and Insurance Information

To provide personalized Medicare insurance assistance, we may need information about your health care providers, prescriptions, current coverage, eligibility and finances. We use this information to the extent reasonably necessary to provide the service you request.

If you authorize an insurance application or enrollment, additional information may be required by the insurance company, Medicare or an approved enrollment platform. The insurer’s privacy notice and legal obligations may apply separately to the information it receives.

Thompson Medicare Brokerage is an independent insurance brokerage. We are not Medicare, the Centers for Medicare & Medicaid Services, the Social Security Administration or another government agency.

9. Security and Sensitive Information

We use reasonable administrative, technical and physical safeguards intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

No Internet transmission, email system, telephone system or electronic storage method can be guaranteed to be completely secure. If you believe information you provided to us has been compromised, contact us promptly using the information at the end of this policy.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested service and continuing client support;
• Maintain insurance, enrollment and communication records;
• Comply with Medicare, carrier and regulatory requirements;
• Resolve disputes and enforce agreements;
• Maintain security and prevent fraud or misuse;
• Satisfy tax, accounting and other legal obligations.

Retention periods vary based on the information, the service involved and legal requirements. Certain Medicare marketing, enrollment and insurance records may need to be retained even after a client relationship ends.

When information is no longer reasonably needed, we may delete, destroy or de-identify it in accordance with our practices and applicable requirements.

11. Your Privacy Rights and Choices

Depending on applicable law and the nature of our relationship, you may request that we:

• Confirm whether we maintain personal information about you;
• Provide access to certain personal information;
• Correct inaccurate or incomplete information;
• Delete eligible personal information;
• Restrict or object to certain uses or disclosures;
• Honor your communication and marketing preferences.

We may need to verify your identity before completing a request. Certain information may be exempt from a request or retained when required for insurance, regulatory, security, legal or recordkeeping purposes.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Communication Choices

• Reply STOP to opt out of text messages.
• Use an unsubscribe option included in eligible marketing emails.
• Contact us at privacy@thompsonmedicare.com to update communication preferences.
• Use browser or Website controls to manage cookies.

12. Children’s Privacy

The Website and our Medicare insurance services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website.

If you believe a child has provided personal information to us without appropriate authorization, contact us so we can investigate and take appropriate action.

13. Third-Party Websites and Services

The Website may contain links to insurance companies, Medicare.gov, government agencies, enrollment platforms, social media services and other third-party websites.

We do not control the privacy, security or content practices of websites and services operated by others. Review the privacy policy of a third party before providing information to it.

14. Changes to This Policy

We may update this Privacy & SMS Policy to reflect changes in our services, technology, data practices or legal obligations.

The effective date at the top of the page identifies the most recent revision. Material changes may also be communicated through the Website or another reasonable method when appropriate.

15. Contact Thompson Medicare Brokerage

Contact us with privacy questions, requests, complaints or concerns: